One Year Warranty Policy
Coverage
Cedarlof stands behind the quality of our products with a One year warranty for the original purchaser. This warranty covers functional damages and defects in materials or workmanship under normal use conditions.
What's Covered
- Manufacturing defects
- Functional component failures
- Material deterioration affecting product performance
- Workmanship issues that impact functionality
What's Not Covered
- Normal wear and tear
- Cosmetic damage (scratches, dents, discoloration)
- Damage from misuse, abuse, or neglect
- Accidental damage or drops
- Damage from exposure to extreme conditions beyond product specifications
- Modifications or repairs performed by unauthorized parties
- Loss or theft
Warranty Service
India
For customers in India, warranty service is available with a service fee of INR 999 to cover handling, inspection, and processing costs.
How to Claim Warranty
- Contact our customer service team at care.cedarlof@gmail.com
- Provide proof of purchase (order number, receipt, or invoice)
- Describe the issue and provide photos if requested
- Follow instructions for product return or local service
Terms and Conditions
- This warranty is non-transferable and applies only to the original purchaser
- Proof of purchase is required for all warranty claims
- FountainEarth reserves the right to repair or replace defective products at our discretion
- Replacement products may be new or refurbished units of equal functionality
- This warranty does not cover shipping costs unless otherwise specified
- Warranty service is subject to product availability
Contact Information
For warranty claims or questions, please contact:
- Email: care.cedarlof@gmail.com
- Phone: +91-8127143339
Legal Notice
This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. Some regions do not allow limitations on implied warranties or incidental damages, so the above limitations may not apply to you.
This policy is subject to change without notice. Please check our website for the most current version.
Refund Policy
Return & Refund Policy
Return & Exchange Policy
3-Day Return & Exchange – Because Your Experience Matters
At Cedarlof, we take pride in delivering premium products and a seamless shopping experience. To ensure your satisfaction, we offer a 3-day return and exchange window on all eligible purchases.
🔄 Full-Priced (MRP) Purchases
If your order was placed at MRP (non-discounted):
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✅ Free Exchange – Complimentary pickup and reshipment.
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✅ Prepaid Orders – 100% refund to your original payment method.
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✅ COD Orders – Refunds processed securely via bank transfer.
⚠️ Discounted or Sale Purchases
Items purchased during sales, promotions, or with discounts are:
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❌ Non-refundable under any circumstances.
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✅ Eligible for one-time exchange within 3 days of delivery.
Applicable Charges (to be borne by customer):
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Pickup: ₹250
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Forward Shipping: ₹130
💳 Exchange for a Different Product
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If the new product costs more, the price difference must be paid.
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If the new product costs less, the balance will be issued as a Cedarlof Gift Card (valid for future purchases).
📩 How to Initiate a Return or Exchange
To request a return or exchange:
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Email: care.cedarlof@gmail.com
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Phone/WhatsApp: +91-8127143339
📌 Please contact us within 3 days of delivery, and our Customer Care team will guide you through the process.
✅ Conditions for Return/Exchange
To qualify for return or exchange:
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Items must be unused, unwashed, and undamaged.
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Original packaging, tags, and labels must be intact.
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Items showing wear, damage, or alterations will not be accepted.
