Refund policy

Return & Refund Policy

Return & Exchange Policy

3-Day Return & Exchange – Because Your Experience Matters

At Cedarlof, we take pride in delivering premium products and a seamless shopping experience. To ensure your satisfaction, we offer a 3-day return and exchange window on all eligible purchases.

🔄 Full-Priced (MRP) Purchases

If your order was placed at MRP (non-discounted):

  • ✅ Free Exchange – Complimentary pickup and reshipment.

  • ✅ Prepaid Orders – 100% refund to your original payment method.

  • ✅ COD Orders – Refunds processed securely via bank transfer.

⚠️ Discounted or Sale Purchases

Items purchased during sales, promotions, or with discounts are:

  • ❌ Non-refundable under any circumstances.

  • ✅ Eligible for one-time exchange within 3 days of delivery.

Applicable Charges (to be borne by customer):

  • Pickup: ₹250

  • Forward Shipping: ₹130

💳 Exchange for a Different Product

  • If the new product costs more, the price difference must be paid.

  • If the new product costs less, the balance will be issued as a Cedarlof Gift Card (valid for future purchases).

📩 How to Initiate a Return or Exchange

To request a return or exchange:

📌 Please contact us within 3 days of delivery, and our Customer Care team will guide you through the process.

✅ Conditions for Return/Exchange

To qualify for return or exchange:

  • Items must be unused, unwashed, and undamaged.

  • Original packaging, tags, and labels must be intact.

  • Items showing wear, damage, or alterations will not be accepted.